The six sigma way, we will use and refer to a five-phase improvement cycle that has become increasingly common in six sigma organizations. Six sigma is based on DMAIC Model, as there is know true path we have to follow in any six sigma but this is just guideline one has to follow to implement six sigma project in the organization. Identify core processes and key customers.
Major Focus of Six Sigma :
" A genuine focus on the customer, backed by an attitude that puts the customers' need first, as well as by systems and strategies that serve to tie in the business to the "Voice of the Customer.
" Data and fact driven management, with effective measurement systems that track both results and outcomes (Ys) and Process, input, and other predictive factors 9Xs)>
" Process focus, management, and improvements, as an engine for growth and success. Processes in Six Sigma are documented, communicated measured and refined on an ongoing basis.
" Proactive Management, involving habits and practices that anticipate problems and changes, apply facts and data, and question assumptions about goals and " how we do things".
" Boundary less collaboration, featuring cooperation, between internal groups and with customers, suppliers, and supply chain partners.
" A drive for perfection and yet a tolerance for failure that gives people in a Six sigma organization the freedom to test new approaches even while managing risks and learning from mistakes, thereby "raising the bar" of performance and customer satisfaction.
Successful implementation depends on the following principles :
1. Highly visible top-down management commitment to the initiatives.
2. A measurement system (metrics) to track the progress. This brings accountability into the initiatives and provides a tangible picture of the efforts.
3. Internal and external benchmarking of the organization's products, services, and processes. This information helps the organization understand its "real" market position motivating them to adopt a breakthrough philosophy.
4. Concept of stretch goals. This would allow people to focus on changing the processes by which the work gets done, rather than "tweaking" the existing processes. This would show exponential rates of improvement.
5. Educating all levels of the organization. Without the necessary training, people cannot bring about breakthrough improvement.